Recent Posts

Happy Mother’s Day From SERVPRO®!

5/4/2022 (Permalink)

Happy Mother's Day to all the amazing mothers SERVPRO® of North Augusta wishes all mothers a Happy Mother's Day this year!

Don’t forget that Mother’s Day is just around the corner this year on Sunday, May 8th! It is a special day a year that honors the matriarch of a family, as well as motherhood, maternal bonds, and the influence of mothers in society.

Origins of Mother’s Day in the United States

 In 1872, American poet, author, and suffragette Julia Ward Howe asked for June 2nd, 1872, to be established as “Mother’s Day for Peace,” after the success of her 1870 “Appeal to womanhood throughout the world” (which would later be known as “Mother’s Day Proclamation”). The appeal was a pacifist reaction to the American Civil War and the Franco-Prussian War. However, her request for the official holiday was not successful at that time.  

Thirty-four years later in 1905, schoolteacher and social activist Anna Reeves Jarvis began her campaign to make Mother’s Day a recognized holiday in the U.S., after her own mother’s death.  In 1907, she held the first Mother’s Day service at Andrews Methodist Episcopal Church in Grafton, West Virginia. The following year, U.S. Congress rejected a proposal to make Mother’s Day an official holiday, joking that they would also have to proclaim a “Mother-in-Law’s Day”. Despite this, Anna Jarvis was able to persevere as in 1911 all U.S. states were celebrating the holiday; some were even officially recognizing Mother’s Day as a local holiday—namely West Virginia, her home state. Finally, in 1914, President Woodrow Wilson signed a proclamation ordaining that Mother’s Day was to be held on the second Sunday in May and a national holiday to honor mothers.

How Mother’s Day Celebrated in the United States

In the United States, it is one of the biggest days for sales of flowers, greeting cards, and even long-distance phone calls. Church attendance also receives an uptick on that day, yielding numbers close to that on Christmas Eve and Easter. Many people like to get the carnations to celebrate their mothers, colored carnations for living mothers, white if she has passed. It is possibly true that the holiday could have withered away if not for the support and continuous promotion of the florist and commercial industries, as is continues to be one of the most commercially successful U.S. occasion.

If your family experiences an unforeseen fire or water damage this Mother’s Day, SERVPRO® of North Augusta is “Here to help. ®” Contact us 24/7,365 at 706-750-0200.

The Categories of Water

4/28/2022 (Permalink)

Water damage is not an experience that most people truly anticipate occurring in their home, but as long as there is water running in pipes, it will be a risk. In the event of a water loss happening at your property, it is important to respond quickly to ensure your home is properly cleaned and restored. SERVPRO® of North Augusta follows the Institute of Inspection, Cleaning and Restoration Certification (IICRC) Standard guidelines when handling a water loss. To make the process a little easier to understand, below we have described the categories of water we often work with.

Category 1

The least severe water category on the IICRC scale, is category 1, also known as “clean water”.  Water damage in this category often originates from broken pipes or supply lines, the overflow from a sink or bathtub, and various appliance problems. Due to this water being sewage and toxin-free, it is recognized as less severe. However, if left to stagnate or if it comes into contact with other services or materials, the category could change. Typically, most damage that occurs because of a category 1 loss can easily be dried by a team of SERVPRO® professionals.

Category 2

“Grey water,” also known as category 2 water come from appliances like toilets bowls, discharge from washing machines or dishwashers, seepage from hydrostatic failure, and sump pump backups. There is a chance that this water contains microorganisms, in addition to organic or inorganic matter (chemical or biological). It is important to remove any affected items and materials, then immediately disinfect and sanitize the home, as the waste and chemicals of the category 2 water.  

Category 3

The final category is known as “black water”. This water is grossly contaminated and likely to contain toxigenic or pathogenic agents that can be harmful. Category 3 water may contain organic material (sewage), pesticides, carry silt, heavy metals, and/or toxic organic substances.  These types of losses occur when it comes from the following: soiled toilet bow water, sewer backup, rising water from rivers or streams, ground or service water, and seawater. Black water damage is the most extreme and extensive kind of water damage that requires swift action to mitigate, as well as significant disinfecting.

SERVPRO® of North Augusta is “Faster to any size disaster®” and features skilled IICRC-certified technicians ready to help. If you have experience and need guidance on the next steps to take, give us a call at 706-750-0200!

How Can SERVPRO Help Your Commercial Business?

4/27/2022 (Permalink)

SERVPRO® technicians carrying green cannisters, there is a quote that says, "We're Here to Help Your Business Stay Safe" SERVPRO® is "Here to help ®" during your time of need!

SERVPRO® CSC Program  

As COVID outbreaks continue to be the new normal, SERVPRO® created a cleaning program specially designed to keep business owners and their customers safe.  Our Certified: SERVPRO® Cleaned program is a defensive pathogen cleaning program that brings more security than hiring a normal cleaning crew. Our CSC Program is outlined under our “3 C’s”- Consult, Clean and Certify. During the Consult we will tailor a cleaning program based upon your specific business's need. Following the consult, we will arrange a method of Cleaning based on your agreed upon plan. Our crews will begin clean-up with EPA-approved, hospital grade cleaning solutions. Lastly, we will Certify that your business has been thoroughly cleaned by posting a Certified: SERVPRO® Cleaned shield in the front window or door of your business. This lets all your customers and employees know that your business is committed to a higher standard of cleanliness to keep them safe.  

Emergency Ready Plans 

Disaster often strikes at an unexpected time, that is why SERVPRO® developed our ERP’s, or Emergency Ready Plans. The key here is to have a plan of action in place ahead of a disaster, so that you are ready when you do experience an emergency. ERP’s can help to give you as a business owner, as well as your employees and customers, added peace of mind knowing there is a step-by-step plan in place of what to do following a loss.  

But what are the benefits of having an ERP in place?Our SERVPRO® professionals will come and tour your facility and complete a no-cost assessment, meaning you pay nothing to have a preparedness plan in place. The ERP is composed of the critical information needed in the event of a loss of any kind, such as shut-off valve locations, priority contact persons and priority areas. In the event of a disaster an ERP will establish your local SERVPRO® as your restoration provider, which means quicker turnaround time for you as the business owner. Additionally, SERVPRO® will help you navigate your insurance claims process for a quick and easy recovery experience. 

Commercial and Large Loss Restoration 

When your business is hit with unexpected storms, floods, fire, or other unforeseen disasters it can leave you in shock and not knowing where to begin. It is important to know that you have large-loss specialists to quickly begin the restoration process and get you back to business. SERVPRO®’s Disaster Recovery Teams are strategically located with more than 1,900 locations in the U.S. and Canada and are prequalified to respond quickly to any sized disaster.  

SERVPRO® large-loss teams are available 24/7/365, so day or night whenever the loss occurs, we are “Here to Help” as needed. Our Disaster Recovery Teams are composed of technicians that have had ample training in handling large-loss events for industries such as hospitals, schools, and government facilities. Each large loss is managed by a project manager from your local SERVPRO® location, this means you will have ensured personal attention to create the smoothest restoration experience possible.  

SERVPRO® is Ready to Make it “Like it never even happened." Give us a call today at 706-750-0200 to schedule a consultation with our highly trained technicians.  

Soot: The Unanticipated Nuisance of a Fire

4/25/2022 (Permalink)

A bedroom with fire and soot damage, making the entire area black. SERVPRO® of North Augusta can properly take care of fire and soot damage, contact us at 706-750-0200 to schedule a consultation.

What is Soot?

Soot is that powdery black substance that occurs when the fire doesn’t burn the fuel source, or in other words, it is incomplete combustion. It can stick to everything, including the HVAC system where it could then get distributed throughout the rest of your home, causing damage to even initially unaffected areas. Here are some tips on how you should combat the soot in your home, whether it be from s fire loss or simply from your fireplace.


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean – soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, the protect these surfaces with a light coating of lubricant.
  • Wash both sides of leaves on house plants.
  • Change HVAC filter but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over an air register to stop particles of soot from getting in or out of the HVAC system.


  • Attempt to wash any walls or painted surfaces without first contacting your SERVPRO® professionals.
  • Attempt to shampoo carpet or upholstered furniture without first consulting your local SERVPRO® Franchise.
  • Attempt to clean any electrical appliances (i.e., TV sets, radios, etc.) that may have been close to fire, heat, or water without first communicating to an authorized repair service.
  • Consume any food or beverages that may have been close to fire, heat, or water as they may be contaminated.
  • Turn on ceiling fixtures, especially if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary soot damage.
  • Send garments to the dry cleaner as improper cleaning may set in smoke order.

SERVPRO® of North Augusta has the capability to make soot damage a thing of the past! Make sure your home and family are safe by giving us a call at 706-750-0200. No matter the extent of the damage, we are here to make it, “Like it never even happened. ®”

Protect Your Commercial Business from Vandalism

4/22/2022 (Permalink)

A broken window of a door from vandals breaking into a building. If your business has experienced any type of vandalism, SERVPRO® of North Augusta is, "Here to help. ®"

What is Vandalism and Who is at Risk?

The legal definition of vandalism varies from state to state, but the term generally means the intentional damage, defacement, or destruction of someone’s property without the owner’s permission. It is a criminal act and is prohibited by state laws, which may qualify as a misdemeanor or a felony, depending on the financial damage that is involved. Additionally, there are some states that refer to vandalism as malicious mischief or criminal mischief.

As far as who may be affected by vandalism, the answer is all business properties, especially vacant buildings. Unfortunately, experiencing vandalism can impact a business in numerous of ways. The most obvious is that it creates damage to the property, which will take time and money to repair.

Tips for Preventing Vandalism

While it is impossible to prevent all acts of vandalism, you can prepare your property so that it discourages vandals.

  • Maintain good lighting. The property should remain well lit, especially at night.
  • Install and properly maintain cameras. If a crime does occur, police can use your surveillance to identify and catch the perpetrators.
  • Keep property tidy. An unorganized area tends to attract vandals.
  • Plant shrubbery or fencing. Not only do fencing and shrubbery offer cosmetic appeal to any property, but they also function as the first line of defense against potential intruders.
  • Invest in break-resistant glass. Utilizing a break-resistant glass will make the act of breaking in more difficult for vandals to break in.
  • Don’t ignore it! If you do experience vandalism, don’t put it off. Vandalism encourages more vandalism.
  • Contact authorities. Report vandalism to your local department as soon as possible. If it is not reported, nothing will be done. The department may increase the number of patrols in your area if it is known.
  • Share information. Check in with the neighboring businesses to see if they have experienced any sort of vandalism. Sharing information helps reveal the criminals’ patterns that could potentially aide in stopping the vandals.
  • Join a business watch group. Like neighborhood watch groups, there are resources available to either start a group or join one. It is a good way to reduce crime by keeping an eye on each other’s property.

Has your place of business been affected by vandalism? SERVPRO® of North Augusta can assist with any damages that have occurred. Give us a call at 706-750-0200 so we can help make it, “Like it never even happened. ®”

How SERVPRO® can Make Fire Damage "Like it never even happened."

4/14/2022 (Permalink)

A crewmember is on a step ladder deep cleaning a fan. Have you experienced a fire in your home? Give SERVPRO® of Augusta a call at 706-750-0200 to schedule a consultation time today.

How We Restore Homes to Pre-loss Condition

After fire or smoke damage, your property usually needs thorough cleaning. Typically, this means ceilings, walls, carpeting and flooring will need to be scrubbed down. Upon calling SERVPRO® of Augusta, our experienced technicians will come out and do a pre-test to determine the extent of damage. Depending on the amount of soot our crew will be able to determine which SERVPRO® cleaning products and equipment will be required to get your home back to preloss condition.

All restorable contents in affected areas in the home will be cleaned and deodorized. This means rugs, furniture, and upholstery. We begin by testing all fabrics that have been damaged by soot to figure out which cleaning methods are the most effective. SERVPRO® professionals can provide wet or dry-cleaning services. If your home is still under reconstruction, storing contents at our facility until your home is ready is an additional helpful tool we offer.

How Using the Right Equipment Makes the Difference

Using professional equipment makes a huge difference in reducing loss expense. SERVPRO® professionals are thoroughly trained in fire cleanup and restoration services. Our crews being able to spot the different types of smoke and smoke patterns make for proper and timely property restoration.


  • Wet Smoke is typically plastic or synthetic material and typically has a pungent odor and a sticky/smeary consistency.
  • Dry smoke consists of paper and wood, it burns at a quick rate and has dry, non-smeary residues.

Pretesting allows technicians to determine which soot they’re looking at and how to properly clean and disinfect your home.

Additional Services for Fire Restoration

In some cases, additional steps are required to get your property back where it needs to be. We offer board ups in the case that parts of your structure need to be protected by weather intrusion. If long-term exposure threatens your contents, we may suggest moving your textiles and contents to our facility for short-term storing. Crews are trained to properly inventory, move and control the contents from your property during the cleaning and deodorization process.

Don’t Know Where to Begin After a Home Fire? Give SERVPRO® of Augusta a call at 706-750-0200 to schedule a consultation time today, we’re always “Here to help®.”

Leaky Roof Left My Living Room a Wet Mess

4/12/2022 (Permalink)

Water dripping from a damaged ceiling. If this looks familiar to you, give SERVPRO® of Augusta a call today at 706-750-0200.

What Are the First Steps After I Discover a Roof Leak?  

Unfortunately, emergency incidents will happen, and it is important that as a homeowner you know what steps to take after notice of the loss. Acting immediately helps to minimize the amount of damage done to your home.   

With a leaky roof it’s important to remove any furniture or items that can be damaged as soon as possible. For example, if you discover the roof leak is located above your bed, push it out of the way as soon as possible. Some fabrics retain water more than others, so getting your items out of harm's way will help avoid the chance of mildew as well.  Once you have found the source and location of the leak, the next step is figuring out how to maintain the water until a professional can arrive. If there is a sagging pouch hanging on the inside of your ceiling, that is a sign that the water is collecting in that spot. Although it seems not ideal to poke a hole in it, leaving it there to collect could cause even more damage to surrounding areas. The best course of action is to take a screwdriver and poke a small hole into the center, with a bucket placed underneath to catch all the water.    

How Can SERVPRO® Help Me Restore My Home? 

When dealing with water damage time is of the essence, SERVPRO® will arrive quickly to the scene and begin your water cleanup and restoration. SERVPRO® of Augusta is open 24/7/365, which means that we are “Here to help®” day or night. Our 1-4-8 System ensures that your water loss will be handled quickly and efficiently.

But what is the 1-4-8 System? The 1-4-8 system is a breakdown of exactly what our teams and crews do within the first 8 hours of notice of loss to get you and your home back on track. During the first hour we are made aware of the loss via the customer and began collecting information concerning the scope of work. Within the 4th hour we will have sent a crew out to your property to set eyes on the issue. (This typically involves our crews getting an idea of how much and which equipment will be needed to get that water cleaned up.) And by hour 8 our crews have explained to you the step-by-step process of how we are going to restore your home to preloss condition and have placed all necessary equipment to get the job started.  

After the water cleanup process is complete, your home may need construction repairs done to restore your home completely. Repairs range from small jobs to major ones depending on the extent of the water damage. Depending on SERVPRO® gives you further peace of mind knowing that you can One-Stop-Shop all your home’s repair needs within one reliable company. SERVPRO® is “Here to help®” from start to finish! 

Have A Water Disaster You Are Ready to Master? Give SERVPRO® of Augusta a call today at 706-750-0200 and we’ll help to make it “Like it never even happened.”

My Commercial Kitchen Went Up in Flames

4/1/2022 (Permalink)

Tips On Fire Safety in the Kitchen 

Cooking fires are the leading cause of building fires. Whether you are preparing a full course meal or making a quick snack, following our safe kitchen techniques can keep members of your staff and your building safe. Here is the SERVPRO® of Augusta ‘Tips List’ regarding fire safety in the kitchen: 

  1. Never leave a stove unattended while in use. Staying in the kitchen while you’re frying, grilling, or boiling food can ensure a lack of problematic issues. If you do not always have someone to man your kitchen, turn all burners and the stove off while you leave the room.  
  2. Keep your kitchen and cooking area free from flammable materials. Keep anything that could easily catch fire away from your stovetop. Examples of these items are oven mitts or towels.
  3. Keep cooking equipment clean at all times. Food particles left in kitchen appliances, uncleaned grease on stovetops and dust buildup are considered fire hazardous. Make sure you’re wiping things down after every usage.  
  4. Never throw hot grease in the garbage can. Always let grease cool before disposing of it in the garbage can, if grease hasn’t had ample time to cool down it could ignite other materials within your disposal. A good additional tip is don’t pour grease or oil down the drain.  
  5. Wear close-fitting or tightly rolled sleeves. Loose clothing can easily catch on fire if it comes into too close contact with a gas flame or burner. Keep your staff and kitchen safe by wearing the proper clothing. 
  6. Keep a fire extinguisher nearby. Make sure you have the correct type of extinguisher placed in your kitchen, and that all staff are properly trained in how to use it.  

If A Fire Does Occur, What Should I Do? 

If a fire does occur, it is important to be prepared. Remember that your safety comes first! If you cannot safely extinguish a fire, get all staff and customers outside quickly and close the door behind you to contain the fire. Be sure to call 911 as quickly as possible to alert emergency responders to the fire. If fire is prompted due to grease, put a lid over the pan, turn off the stove and leave the pan covered until the fire is completely out.  

Commercial Kitchen Fire Got Your Emotions Up in Flames? Give SERVPRO® of Augusta a call 706-750-0200 to schedule a consultation today.

Pipes Burst in Your Augusta Home?

3/31/2022 (Permalink)

Water spraying out of a pipe that has a crack in it A pipe burst in a home due to intermittent weather

What Causes Pipes to Burst?  

No one wants to deal with the damage, expenses, and messes that pipe bursting causes. But what causes these pipes to burst during winter in the first place? The most basic explanation is that the water coming into your home from outside is much, much colder than it was during the summer season. The extra cold water causes pipes to contract in weaker parts, which causes them to burst. This takes place as the pipes begin to become physically unable to hold up to the water pressures inside them.   

A frozen pipe can be noticed as early as when water ceases coming out of the faucet as your turn them on. When you notice this, check to make sure that the water is still running and there isn’t a source leak somewhere. After you’ve confirmed these steps, continue your inspection by making sure no pipes have burst. If your pipes are indeed frozen, do not try thawing them yourself. Have an experienced plumber come and thaw your pipes for you. This prevents further consequences, and you rest easy knowing your plumber knows how to thaw the pipes and where the frozen pipes are.  

What Temperature Do Pipes Freeze? 

Freezing temperature for water is 32 degrees Fahrenheit. The pipes inside your home are protected from freezing temperatures through your home’s insulation. This means that on days that it is 32 degrees outside, your pipes won’t necessarily freeze. Pipes typically begin to freeze when the outside temperature is at least 20 degrees Fahrenheit.  

Fun Fact: Did you know pipes can burst in warm weather too? Very hot temperatures and water being in high demand can make pipes vulnerable and more prone to bursts.  

What Precautions Can Be Taken to Prevent Pipe Bursts 

Stopping the contraction caused by cold water is not something that can really be manipulated or controlled. The best step is to be mindful of your plumbing system as the temperature changes and be on the lookout for leaks. While there isn’t much you can do to control leaks caused by temperature changes, we do have a list of 6 things you CAN do to avoid water pipe bursts: 

  1. Keep Your Water Faucets Running:If temperatures fall low, keep one or two faucets running on a drip. Consistent water moving through the system should keep pipelines from freezing.  
  2. Leave Cabinet Doors Open: If your sink is located on an outside wall, leave cabinet doors open to allow warm air into the cabinet.
  3. Direct Warm Air to Colder Areas of Your Home: Most often pipes that freeze are located near an outside wall or window, so be sure to direct warm air to the colder areas of your home.
  4. Separate Your Hose from the Outside Faucet: Be sure to disconnect your hose from the outside faucet.
  5. Seal Leaks Where Cold Air Can Creep In: Where pies are located, seal any openings where cold air could enter. Look for air leaks around electric wiring, vents, and pipes. Install caulk or installation to keep the cold out.
  6. Keep Track of Your Home’s Temperature: Try to be proactive and prevent temperatures from dropping below 32 degrees where any water lines are in your home.

Pipes Burst Leaving You Flooded with Emotions? Give SERVPRO® of Augusta a call at 706-750-0200 and we’ll make it "Like it never even happened."  

Emergencies Call for the Esporta

3/10/2022 (Permalink)

A large Esporta machine is prepped to clean textiles. If you have experienced major water damage due to a storm, give our professionals a call at 706-750-0200 to have your sentimental items restored.

At SERVPRO® of Augusta, our team and our capabilities align with being a One-Stop-Shop. What is a One-Stop-Shop? SERVPRO® offers all services needed to restore your property to preloss condition, helping to save valuable time and effort. At SERVPRO® of Augusta, not only are we equipped with the best industry equipment to restoring your property, but our teams operate with a spirit of excellence and the most advanced industry equipment. One industry advanced equipment that helps us to achieve our goal to being a One-Stop-Shop is our Esporta Wash System. The Esporta Wash System is located at our Evans facility, making ease of access and use a fast process that benefits our customers.

After an emergency loss such as fire damage or a sewage, textiles such as bedding, drapes, clothing, and other soft contents could be grossly affected. Our Esporta Wash System helps to eliminate contaminants such as microbial growth, sewage, dirty water, soot, and smoke odors from the textiles thus helping to salvage the items. The Esporta is especially helpful in restoring irreplaceable, sentimental items and works unlike a regular residential wash system.

Unlike Any Other

Unlike a residential washer and dryer, the Esporta Wash System caters to the restorative industry by helping to clean, sanitize, and efficiently dry contents affected by fire or water damage. The Esporta does not use agitation to clean contents, but rather through using a complex combination of detergents or “wash recipes” for specific fabrics, materials, and structures of the items being restored. Using the Esporta process, this retain the integrity of the textile fibers and is especially useful for delicate items. Having an Esporta Wash System at our facility helps to be more efficient in restoring items and allows customers the ability to have 24-hour turn around time on sets of items they can not live without such as work uniforms or children’s clothing.

How We Know Its Clean

For contents that have been affected from sewage, it is important to know that your items are sanitized. How do we know? ATP testing. ATP testing is the testing of living organisms on the fibers of the textiles that indicate how soiled an item is. Before testing, we take a controlled ATP sample to test to find how affected the load is. Then, after the Esporta cleans the affected items, our team selects 3 items for ATP testing to assure that the entire load has been sanitized throughout. Lastly, items are then organized and hand-delivered by to you, our customer.

Let the Esporta work towards restoring your property. Our team is ready to help with any disaster, including restoring your textiles affected from fire, sewage, or mold. Give our team a call to schedule at 706-750-0200.